Terms of Use

https://www.raenali.com/terms-of-use/

RAENALI TERMS OF USE

Raenali provides a subscription service that allows our subscribers to access medical professional materials, including electronic and printed versions, ("Raenali Content") on Raenali owned tablet computers ("Raenali Tablets"), streamed over the Internet to certain Internet-connected computers and devices (“Raenali Streamed”), and in printed notebooks (“Raenali Print”).

You have accepted these Terms of Use, which govern your use of our service. Personally identifying information is subject to our Privacy Policy (https://www.raenali.com/privacy- policy), the terms of which are incorporated herein. Please review our Privacy Policy to understand our practices.

As used in these Terms of Use, "Raenali Service", "our service" or "the service" means the personalized service provided by Raenali for discovering and watching Raenali Content on a Raenali Tablet and Raenali Streamed, including all features and functionalities, recommendations and reviews, the website, and user interfaces, as well as all content and software associated with the Raenali Service.

MEMBERSHIP

1.1 Your Raenali subscribership will continue until terminated based on your subscription term. To use the Raenali Service you must have Internet access and a Raenali Tablet provided by Raenali and Raenali Streamed and provide us with one or more Payment Methods. "Payment Method" means a current, valid, accepted method of payment, as may be updated from time to time and which may include payment through your account with a credit card or bank with the ACH (“Automated Clearing House”). .

1.2 Raenali prefers that you designate your Chief Financial Officer (“CFO”) as the Account Owner to have sole authority to update the subscribership, order more Raenali Tablets and Raenali Streamed, and other Raenali Services. However you may designate other Account Owners who have the authority to update the subscribership, order more Raenali Tablets, Raenali Streamed, Raenali Print, and other Raenali Services.

1.3 You agree to update Raenali with the names, addresses, email address, and phone numbers of the Account Owners, and if the event an Account Owner no longer has authority you agree to promptly notify Raenali of the change of authority.

1.4 Raenali shall, from time to time, access the Raenali Tablet you have under this subscription to determine the number of views you have made of the Raenali Content on the Raenali Tablet, and Raenali may remotely disable any Raenali Tablet if you violate these Terms of Use, exceed your subscription usage, lose the Raenali Tablet, or do anything to damage the Raenali Tablet.

1.5 Raenali shall, monitor your access to Raenali Streaming that you have under this subscription to determine the number of views you have made of the Raenali Content on Raenali Streaming, and Raenali may remotely disable Raenali Streaming if you violate these Terms of Use.

1.6 You agree that Raenali owns all rights, titles, and interests in the copyrights and trademarks in the Raenali Content, Raenali Print, and Raenali Service. Also you agree to not make copies of any Raenali Print.

1.7 You agree to these Terms of Use which include the Stripe Services Agreement (https://stripe.com/ssa) and the WooCommerce Use Terms (https://woocommerce.com/terms- conditions).

BILLING AND CANCELLATION

2.1. The subscribership fee for the Raenali Service any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged to your Payment Method on the specific billing date indicated when you subscribe on the Raenali website. The length of your billing cycle, either monthly or annual, will depend on the type of subscription that you choose when you sign-up for the service. We may authorize your Payment Method in anticipation of subscribership or service-related charges through various methods, including authorizing it up to approximately one month of service as soon as you register.

2.2. To use the Raenali Service you must provide one or more Payment Methods. You authorize us to charge any Payment Method associated to your account in case your primary Payment Method is declined or no longer available to us for payment of your subscription fee. You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your account, we may disable the Raenali Tablets and Raenali Streamed received under these Terms of Use, and suspend your access to the service until we have successfully charged a valid Payment Method. For some Payment Methods, the issuer may charge you certain fees, such as other fees relating to the processing of your Payment Method. Check with your Payment Method service provider for details.

2.3. You can update your Payment Methods by contacting Raenali at accounting@raenali.com. We may also update your Payment Methods using information provided by the payment service providers. Following any update, you authorize us to continue to charge the applicable Payment Method(s).

2.4. You can cancel your Raenali subscribership at any time, and you will continue to have access to the Raenali Service through the end of your subscription, or until there are no more views on the Raenali Tablets and Raenali Streamed available based on the subscription of views. To cancel, contact Raenali at accounting@raenali.com . If you cancel your subscribership, your account will automatically close at the end of your current subscription period. To see when your account will close, contact Raenali at info@raenali.com .

2.5. We reserve the right to change our subscription plans or adjust pricing for our service or any components thereof in any manner and at any time as we may determine in our sole and absolute

discretion. Except as otherwise expressly provided for in these Terms of Use, any price changes or changes to your subscription plan will take effect following notice to you.

2.6. You agree to return all Raenali Tablets to Raenali at the end of your subscription or if your subscription is cancelled. If you fail to return you Raenali Tablet within 30 day at the end of your subscription Raenali will charge your Billing Method $1,000. All Raenali Tablets shall be returned to the following address and upon receipt Raenali shall send you an email notice of its receipt of the Raenali Tablet:

Raenali Tablet Return Headquarters 1621 Wall Street
Dallas, Texas 75215

2.7. Payments are nonrefundable and there are no refunds or credits for partially used periods. Following any cancellation, however, you will continue to have access to the service through the end of the subscription.

RAENALI SERVICE

3.1. You must be 18 years of age, or the age of majority in your province, territory or country, to become a member of the Raenali Service. Individuals under the age of 18, or applicable age of majority, may utilize the service only with the involvement of a parent or legal guardian, under such person's account and otherwise subject to these Terms of Use.

3.2. The Raenali Service and any content viewed through our service are for your personal and non-commercial use only and may not be shared with individuals beyond your business. During your Raenali subscribership, we grant you a limited, non-exclusive, non-transferable right to access the Raenali Service and view Raenali Content through the service. Except for the foregoing, no right, title or interest in any Raenali copyrighted works or trademarks shall be transferred to you. You agree not to use the service for public performances.

3.3. You may view Raenali Content primarily within the United States and only in geographic locations where we offer our service and have licensed such content. The number of Raenali Tablets on which you may simultaneously watch and Raenali Streaming depends on your chosen subscription plan and is specified in your contract.

3.4. The Raenali Service, including the content library, may be updated by Raenali from time to time, or monthly, by Internet downloads. You must update your Raenali Tablets every month to ensure you have the most updated versions and to download your history. Updates require internet access.

3.5. You agree to use the Raenali Service, including all features and functionalities associated therewith, in accordance with all applicable laws, rules and regulations, or other restrictions on use of the service or content therein. Except as explicitly authorized in these Terms of Use, you agree not to archive, download, reproduce, distribute, modify, display, perform, publish, license, create derivative works from, offer for sale, or use content and information contained on or obtained from or through the Raenali Service. You also agree not to circumvent, remove, alter,

deactivate, degrade or thwart any of the content protections in the Raenali Service; use any robot, spider, scraper or other automated means to access the Raenali Service; decompile, reverse engineer or disassemble any software or other products or processes accessible through the Raenali Service; insert any code or product or manipulate the content of the Raenali Service in any way; or use any data mining, data gathering or extraction method. In addition, you agree not to upload, post, email or otherwise send or transmit any material designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the Raenali Service, including any software viruses or any other computer code, files or programs. We may terminate or restrict your use of our service if you violate these Terms of Use or are engaged in illegal or fraudulent use of the service.

3.6. Raenali software may solely be used for authorized viewing of content from Raenali through Raenali Tablets and Raenali Streaming through Raenali ready devices. This software may vary by device and medium, and functionalities may also differ between devices. By using our service, you agree to receive, without further notice or prompting, updated versions of the Raenali and related third-party software. If you do not accept the foregoing terms, do not use our service.

3.7. The Account Owner created the Raenali account and whose Payment Method is charged has access and control over the Raenali account and the Raenali Tablets and Raenali Streaming that are used to access our service and is responsible for any activity that occurs through the Raenali account. To maintain control over the account and prevent anyone from accessing the account (which could include information on viewing history for the account), the Account Owner should maintain control over the Raenali Tablets that are used to access the service and Raenali Streaming, and not reveal the password or details of the Payment Method associated to the account to anyone. You are responsible for updating and maintaining the accuracy of the information you provide to us relating to your account including names, addresses, email addresses, and phone numbers. We can terminate your account or place your account on hold in order to protect you, Raenali or our partners from identity theft or other fraudulent activity. Raenali is not obligated to credit or discount a subscribership for holds placed on the account by either a representative of Raenali or by the automated processes of Raenali.

3.6. The quality of the display of the Raenali Streaming may vary from device to device, and may be affected by a variety of factors, such as your location, the bandwidth available through and/or speed of your Internet connection. The minimum connection speed is 3 Mbps, however, we recommend a faster connection for improved video quality. You are responsible for all Internet access charges. Please check with your Internet provider for information on possible Internet data usage charges. Raenali makes no representations or warranties about the quality of your watching experience on your Raenali ready devices. The time it takes to begin watching Raenali Streaming will vary based on a number of factors, including your location, available bandwidth at the time, the Raenali Streaming you have selected and the configuration of your Raenali ready device.

3.7 By using our service, you agree to look solely to the entity that manufactured and/or sold you the Raenali ready device for any issues related to the device and its compatibility with the Raenali service. We do not take responsibility or otherwise warrant the performance of Raenali ready devices, including the continued compatibility with our service. If your Raenali ready

device is sold, please deactivate the Raenali ready device. If you fail to log out or deactivate your device, subsequent users may access the Raenali Streaming through your account and may be able to access certain of your account information. To deactivate a device, follow instructions on the "Account" in Section 4.10 below.

3.9 The member who created the Raenali account and whose Payment Method is charged (the "Account Owner") has access and control over the Raenali account and the Raenali ready devices that are used to access our service and is responsible for any activity that occurs through the Raenali account. To maintain control over the account and prevent anyone from accessing the account (which could include information on viewing history for the account), the Account Owner should maintain control over the Raenali ready devices that are used to access the service and not reveal the password or details of the Payment Method associated to the account to anyone. You are responsible for updating and maintaining the accuracy of the information you provide to us relating to your account. We can terminate your account or place your account on hold in order to protect you, Raenali from identity theft or other fraudulent activity. Raenali is not obligated to credit or discount a membership for holds placed on the account by either a representative of Raenali or by the automated processes of Raenali.

DISCLAIMERS OF WARRANTIES AND LIMITATIONS ON LIABILITY

4.1. THE RAENALI SERVICE AND ALL CONTENT AND SOFTWARE ASSOCIATED THEREWITH, OR ANY OTHER FEATURES OR FUNCTIONALITIES ASSOCIATED WITH THE RAENALI SERVICE, ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. RAENALI DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE RAENALI SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. RAENALI SPECIFICALLY DISCLAIMS LIABILITY FOR THE USE OF APPLICATIONS, RAENALI READY DEVICES, AND RAENALI SOFTWARE (INCLUDING THEIR CONTINUING COMPATIBILITY WITH OUR SERVICE).

4.2. TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAWS, IN NO EVENT SHALL RAENALI, OR ITS SUBSIDIARIES OR ANY OF THEIR SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES OR LICENSORS BE LIABLE (JOINTLY OR SEVERALLY) TO YOU FOR PERSONAL INJURY OR ANY SPECIAL, INCIDENTAL, DIRECT, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER.

4.3. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES. THEREFORE, SOME OF THE ABOVE LIMITATIONS IN THIS SECTION MAY NOT APPLY TO YOU.

4.4. NOTHING IN THESE TERMS OF USE SHALL AFFECT ANY NON-WAIVABLE STATUTORY RIGHTS THAT APPLY TO YOU.

MISCELLANEOUS

5.1. Governing Law. These Terms of Use shall be governed by and construed in accordance with the laws of the state of Texas, U.S.A. without regard to conflict of laws provisions. Any and all claims under these Terms of Use shall be brought in courts in Dallas County, Texas.

5.2. Unsolicited Materials. Raenali does not accept unsolicited materials or ideas for Raenali Content, and is not responsible for the similarity of any of its content or programming in any media to materials or ideas transmitted to Raenali. Should you send any unsolicited materials or ideas, you do so with the understanding that no additional consideration of any sort will be provided to you, and you are waiving any claim against Raenali and its affiliates regarding the use of such materials and ideas, even if material or an idea is used that is substantially similar to the material or idea you sent.

5.3. Feedback. Raenali is free to use any comments, information, ideas, concepts, reviews, or techniques or any other material contained in any communication you may send to us ("Feedback"), including responses to questionnaires or through postings to the Raenali Service, including the Raenali website and user interfaces, worldwide and in perpetuity without further compensation, acknowledgement or payment to you for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products and creating, modifying or improving the Raenali Service. In addition, you agree not to enforce any "moral rights" in and to the Feedback, to the extent permitted by applicable law.

5.4. Customer Support. To find more information about our service and its features, or if you need assistance with your account, please visit the Raenali Help Center on the Raenali website or contact us at support@raenali.com In the event of any conflict between these Terms of Use and information provided by Customer Service or other portions of our website, these Terms of Use will control.

5.5. Survival. If any provision or provisions of these Terms of Use shall be held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.

5.6. Changes to Terms of Use and Assignment. Raenali may, from time to time, change these Terms of Use. Such revisions shall be effective immediately; provided however, for existing subscribers, such revisions shall, unless otherwise stated, be effective 30 days after posting. We may assign our agreement with you to any affiliated company or to any entity that succeeds to all or substantially all of our business or assets related to the applicable Raenali Service.

5.7. Communication Preferences. We will send you information relating to your account (e.g. payment authorizations, invoices, changes in password or Payment Method, confirmation messages, notices) in electronic form only, for example via emails to your email address provided during registration. You agree that any notices, agreements, disclosures or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

5.8. Indemnity. You agree to defend, indemnify and hold harmless the Raenali from and against any and all claims, liabilities, damages, losses, costs and expenses (including, reasonable attorneys’ fees and costs) arising out of or in connection with any of the following: (i) your

breach or alleged breach of these Terms of Use; (ii) your use of the Raenali Service; (ii) your violation of any laws, rules, regulations, codes, statutes, ordinances or orders of any governmental or quasi-governmental authorities; (v) your violation of the rights of any third party, including any intellectual property right, publicity, confidentiality, property or privacy right; or (vi) any misrepresentation made by you. Raenali reserves the right to assume, at your expense, the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate with Raenali’s defense of any claim. You will not in any event settle any claim without the prior written consent of Raenali.

Last Updated: June 6, 2020