The data controller of your personal information is Raenali. Please note that if you contact us to assist you, for your safety and ours we may need to authenticate your identity before fulfilling your request.
COLLECTION OF INFORMATION
We receive and store information about you such as:
Information you provide to us: We collect information you provide to us which includes:
Your name, email address, address or postal code, payment method(s), and telephone number. We collect this information in a number of ways, including when you enter it while using our service, interact with our customer service or otherwise provide information to us through our service or elsewhere.
Information we collect automatically: We collect information about you and your use of our service, your interactions with us. This information includes:
- your activity on the Raenali Tablet, such watch history;
- your activity using Raenali Streaming;
- your interactions with our emails and texts, and with our messages through push and
online messaging channels;
- details of your interactions with our customer service, such as the date, time and reason
for contacting us, transcripts of any chat conversations, and if you call us, your phone
number and call recordings;
- device IDs or other unique identifiers;
- resettable device identifiers (also known as advertising identifiers), such as those on
mobile devices, tablets, and streaming media devices that include such identifiers (see the "Cookies and Internet Advertising" section below for more information);
USE OF INFORMATION
We use information to provide, analyze, administer, enhance and personalize our services, to process your registration, your orders and your payments, and to communicate with you on these and other topics. For example, we use information to:
- prevent, detect and investigate potentially prohibited or illegal activities, including fraud, and to enforce our terms;
- communicate with you concerning our service so that we can send you news about Raenali, details about new features and content available from Raenali, and to assist you with operational requests such as password reset requests. These communications may be by various methods, such as email, push notifications, text message, online messaging channels, and matched identifier communications (described below).
DISCLOSURE OF INFORMATION
We disclose your information for certain purposes and to third parties, as described below:
Service Providers: We use other companies, agents or contractors ("Service Providers") to perform services on our behalf or to assist us with the provision of services to you. For example, we engage Service Providers to manage the Raenali Tablet and Raenali Streaming, to process payments with credit cards or ACH, and calculate and pay sales taxes. We do not authorize them to use or disclose your personal information except in connection with providing their services.
You may also choose to disclose your information in the following ways:
Certain portions of our service may contain a tool which gives you the option to share information by email, text message and social or other sharing applications, using the clients and applications on your smart device;
ACCESS TO ACCOUNT AND PROFILES
To remove access to your Raenali website account from your devices: (a) choose the “logout” button or (b) delete your Raenali settings from your device (steps vary by device and the option is not available on all devices). Where possible, users of public or shared devices should log out at the completion of each visit.
If you return a Raenali Tablet, you should log out and deactivate the device before doing so. If you do not maintain the security of your password or device, or fail to log out or deactivate your device, subsequent users may be able to access your account, including your personal information.
If you share or otherwise allow others to have access to your account, they will be able to see your information (including in some cases personal information) such as your watch history, and account information (including your email address or other information in the "Account" area of the Raenali website). This remains true even if you use our profiles feature.
Profiles allow users to have a distinct, personalized Raenali experience, built around the Raenali Content, as well as separate watch histories. Please note that profiles are available to everyone who uses your Raenali account, so that anyone with access to your Raenali account can navigate to and use, edit or delete profiles. You should explain this to others with access to your account, and if you do not wish them to use or change your profile, be sure to let them know. Profile users may be offered the opportunity to add an email address, phone number or other information to the profile and will be provided with notice of collection and use at the time such information is requested.
YOUR INFORMATION AND RIGHTS
You can request access to your personal information, or correct or update out-of-date or inaccurate personal information we hold about you by contacting us at firstname.lastname@example.org. You may also request that we delete personal information that we hold about you.
To make requests, or if you have any other question regarding our privacy practices, please contact our Data Protection Officer/Privacy Office at email@example.com. We respond by email to place a phone call to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
We use commercially reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification. These measures are designed to provide a level of security appropriate to the risks of processing your personal information. Unfortunately, no measures can be guaranteed to provide 100% security. Accordingly, we cannot guarantee the security of your personal information.
You must be 18 years of age or older to subscribe to the Raenali Service. In certain jurisdictions, the age of majority may be older than 18, in which case, you must satisfy that age in order to become a member. While individuals under the age of 18 may utilize the service, they may do so only with the involvement, supervision, and approval of a parent or legal guardian.
COOKIES AND INTERNET ADVERTISING
WHAT ARE COOKIES?
Cookies are small data files that are commonly stored on your device when you browse and use websites and online services. They are widely used to make websites work, or to work more efficiently, as well as to provide reporting information and assist with service or advertising personalization.
Cookies are not the only types of technology that enable this functionality; we also use other, similar types of technologies. See below for more information and examples.
WHAT ARE RESETTABLE DEVICE IDENTIFIERS?
Resettable device identifiers (also known as advertising identifiers) are similar to cookies and are found on many mobile devices and tablets (for example, the "Identifier for Advertisers" (or IDFA) on Apple iOS devices and the "Google Advertising ID" on Android devices), and certain streaming media devices. Like cookies, resettable device identifiers are used to make online advertising more relevant.
Performance and functionality cookies: These cookies are not essential, but help us to personalize and enhance your online experience with Raenali. For example, they help us to remember your preferences and prevent you from needing to re-enter information you previously provided (for example, during member sign up). We also use these cookies to collect information (such as viewing patterns, click-through and other information) about our visitors' use of the Raenali Service so that we can enhance and personalize the Raenali website. Deletion of these types of cookies may result in limited functionality of our service.
HOW CAN I EXERCISE CHOICE REGARDING COOKIES AND RESETTABLE DEVICE IDENTIFIERS?
At this time, we do not respond to Web browser "do not track" signals.
HOW DOES RAENALI USE WEB BEACONS AND OTHER TECHNOLOGIES?
Web beacons (also known as clear gifs or pixel tags) often work in conjunction with cookies. We and our Service Providers may use them for similar purposes as cookies, such as to understand and enhance the use of our service, improve site performance, and actions on our site. Because web beacons often work in conjunction with cookies, in many cases, declining cookies will impair the effectiveness of web beacons associated with those cookies.
We use other technologies that are similar to cookies, such as browser storage and plugins (e.g., HTML5, IndexedDB, and WebSQL). Like cookies, some of these technologies may store small amounts of data on your device. We may use these and various other technologies for similar purposes as cookies, such as to enforce our terms, prevent fraud, and analyze the use of our service. There are a number of ways to exercise choice regarding these technologies. For example, many popular browsers provide the ability to clear browser storage, commonly in the settings or preferences area; see your browser's help function or support area to learn more. Other technologies, such as Silverlight storage, may be cleared from within the application.
Last Updated: June 6, 2020